At Accidental Alarm we are committed to going the extra mile for our customers. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. We take all complaints seriously and following the steps below will help us understand your concerns and give you a fair response.
Step 1
We aim to resolve your concerns as soon as possible. Call our Customer Support and they will help you and our experience tells us that most difficulties can be sorted out within a short period of time and we aim to resolve it on the very first call.
Step 2
In the unlikely event that your concerns have not been resolved within this time, your complaint will be referred to our Customer Relations Team who will arrange for an investigation on behalf of our Complaints Manager. Their contact details are as follows:
Post
Accidental Alarm
24 Wenlock Rd, London N1 7TA
Phone
0800 710 1121
Email
complaints@accidentalalarm.com
support@accidentalalarm.com
Our promise to you
We will:
• Acknowledge all complaints promptly
• Investigate quickly and thoroughly
• Keep you informed of progress
• Do everything possible to resolve your complaint
• Use the information from your complaint to proactively improve our service in the future.
Once we have reviewed your complaint we will issue our final decision in writing within 8 weeks of the date we received your complaint.
If you are still not happy.
If you are still unhappy after our review, or you have not received a written offer of resolution within 8 weeks of the date we received your complaint, you may refer your complaint to our Complaints Manager who can be contacted at:
Post
Accidental Alarm
24 Wenlock Rd, London N1 7TA
Phone
0800 710 1121
Email
complaints@accidentalalarm.com
support@accidentalalarm.com
Thank you for your feedback.
We value your feedback and at the heart of our brand we remain dedicated to treating our customers as individuals and giving them the best possible service at all times. If we have fallen short of this promise, we apologize and aim to do everything possible to put things right.